Privacy Policy

1. Who We Are

The Herfeh mobile application is operated by شركة الفرجار للخدمات والتجارة (trading in English as Compasses for Trade & Services LTD), a company registered in the Hashemite Kingdom of Jordan ("Herfeh", "we", "our", "us").

We are the party responsible for deciding how and why your personal data is used.

Registered address: Building 23, King Hussein Business Park, Amman, Jordan
Contact for privacy matters: info@herfehworld.com

2. Scope

This policy applies to the Herfeh consumer mobile application (iOS and Android) and to the services delivered through it. Herfeh currently operates only in the Hashemite Kingdom of Jordan and its services are intended only for users located in Jordan.

By creating an account and using the app, you confirm that you have read this policy.

3. Information We Collect

We collect only what is necessary to operate the platform.

3.1 Information you give us

• Full name
• Mobile number (used for registration and for one-time password login)
• Email address, where you provide one (used to send you order invoices)
• City of residence
• Delivery addresses, including any building, floor, and access notes you save
• Map pin locations you set for your delivery addresses
• Order contents and order history
• Special instructions you attach to an order
• Ratings and reviews you submit
• Messages you send to customer support

3.2 Information collected automatically

• Device type and operating system
• App version
• Push notification token, if you enable notifications
• App usage activity and in-app event logs
• Log data and timestamps
• IP address, retained for security and fraud prevention

We do not currently use any third-party analytics, advertising, or crash-reporting software development kits in the app.

3.3 Location information

We request access to your device location in order to:

• Place a pin on your delivery address
• Improve delivery accuracy
• Show you sellers who deliver to your area

Location is collected only while the app is open and in use. We do not track your location in the background, and we do not track your location after your order has been delivered.

The app displays maps using Google Maps. When a map is displayed, Google may collect data about your use of the map under its own privacy policy.

3.4 Delivery tracking

Once your order is dispatched, the app shows you the delivery driver's live location on a map and displays the driver's telephone number so that you may contact them directly. This information is provided to us by our logistics partner, and is shown to you only until your order is marked as delivered.

3.5 Payment information

Herfeh does not store your full payment card details.

Payments are processed by third-party payment providers, currently HyperPay for card payments and Cliq via Orange Money for bank transfers. These providers handle your payment credentials under their own privacy policies and their own security standards.

Where you pay cash on delivery, no payment credentials are collected.

4. How We Use Your Information

We use your data to:

• Create and manage your account
• Verify your identity by one-time password sent to your mobile number
• Process, prepare, and deliver your orders
• Coordinate delivery logistics with our delivery partner
• Send you invoices, order updates, and notifications
• Provide customer support and resolve disputes
• Investigate failed or disputed deliveries
• Prevent fraud, abuse, and misuse of the platform
• Improve the performance and reliability of the app
• Meet our legal, tax, and regulatory obligations

We process your data on the basis of your consent, on the basis that it is necessary to perform the service you have asked us to provide, and where required by law.

We do not sell your personal data. We do not use your data for advertising, and we do not share it with advertisers.

5. Who We Share Your Information With

We share data only where it is necessary to operate the service.

5.1 Sellers

To prepare your order, the seller receives:

• Your first name
• Your order contents and any special instructions

Sellers do not receive your telephone number. Sellers do not receive your delivery address.

Because sellers do not yet have their own account on the Herfeh system, our operations team communicates your order to the seller by telephone or by messaging service. Only the information listed above is passed on.

5.2 Delivery partner

To deliver your order, our logistics partner receives:

• Your name
• Your telephone number
• Your full delivery address, including map pin, building, floor, and notes
• Your order reference, item count, and order value
• Your payment method, and the amount to be collected where you have chosen cash on delivery

The delivery driver assigned to your order will see this information.

5.3 Herfeh operations staff

Herfeh's own operations team manages every order from receipt to delivery. Authorised staff can therefore see your name, contact number, delivery address, and order contents. Access is limited to staff who need it to do their work.

5.4 Service providers

We share limited data with trusted suppliers who help us operate the platform:

• Cloud hosting (Amazon Web Services). All platform data, stored and processed.
• SMS gateway (Jordan-based provider). Your mobile number, to deliver one-time passwords.
• Payment processors (HyperPay, Orange Money). Payment data, handled directly by them.
• Mapping (Google Maps). Map interaction data.

Each of these suppliers is required to protect your data and to use it only for the purpose we have engaged them for.

5.5 Legal disclosure

We may disclose your data where we are required to do so by Jordanian law, by a court order, or by a competent regulatory or law-enforcement authority, or where disclosure is necessary to establish or defend a legal claim.

6. Reviews and Ratings

Ratings and reviews you submit about a seller are published anonymously. Your name is not displayed alongside your review. Herfeh retains an internal record linking the review to your account for the purposes of moderation and fraud prevention.

7. Where Your Data Is Stored

Your data is hosted on Amazon Web Services. Depending on the hosting region selected, your data may be stored and processed on servers located outside the Hashemite Kingdom of Jordan.

Where data is transferred outside Jordan, we take reasonable steps to ensure it remains protected to a standard consistent with this policy and with applicable Jordanian law.

8. How Long We Keep Your Data

We keep each category of data for the following periods:

• Order records, invoices, and transaction data: 7 years from the date of the order, to meet Jordanian commercial and tax record-keeping requirements.
• Account data (name, mobile number, email, saved addresses): for as long as your account is active. Deleted within 30 days of a verified deletion request, except where retention is legally required.
• Deactivated accounts where no deletion is requested: 24 months of inactivity, after which the account is deleted.
• Customer support correspondence: 24 months from the date the matter is closed.
• One-time password logs: 90 days.
• IP address and security logs: 12 months.
• Delivery driver location data: not retained by Herfeh after the order is marked delivered.
• Reviews and ratings: retained for as long as the seller profile is active.

Where a record must be retained for legal reasons, it is retained only for that purpose and is not used to provide services to you.

9. Data Security

We apply reasonable technical and organisational measures to protect your data, including:

• Encrypted transmission of data between the app and our servers
• Access controls limiting staff access to what their role requires
• Secure, access-controlled hosting infrastructure
• Internal restrictions on the export and copying of personal data

No system can be guaranteed completely secure. We monitor our systems and improve our practices on an ongoing basis.

10. Your Rights

You have the right to:

• Ask us what personal data we hold about you, and receive a copy of it
• Ask us to correct data that is inaccurate or incomplete
• Ask us to delete your data
• Withdraw your consent to our processing, where processing is based on consent
• Object to a particular use of your data
• Complain to us about how your data has been handled

To exercise any of these rights, contact info@herfehworld.com from the mobile number or email address registered to your account, or contact us through the app's support channel.

We will respond to your request within 30 days. If we cannot fulfil a request (for example, because we are legally required to retain a record), we will explain why.

11. Account Deletion

You may request deletion of your account at any time by emailing info@herfehworld.com from the email address or mobile number associated with your account.

On receipt of a verified request:

• Your account is deactivated immediately
• Your personal data is deleted within 30 days, other than records we are legally required to keep (see Section 8)
• Your published reviews remain visible, but they are anonymous and are no longer linked to any active account

12. Age Restrictions

Herfeh is intended for users aged 18 and over. You must confirm that you are 18 or older when you register.

We do not knowingly collect personal data from anyone under 18. If we become aware that we have done so, we will delete that data. If you believe a minor has provided us with personal data, contact info@herfehworld.com.

13. Tracking Technologies

The Herfeh app does not use cookies for advertising and does not track you across other apps or websites.

The app records limited technical information (error logs, performance data, and security logs) for the sole purpose of keeping the service working and secure.

If in future we introduce analytics or crash-reporting tools, this policy will be updated before those tools are enabled.

14. Third-Party Services

The app integrates with third-party services, including payment gateways, mapping services, and our delivery partner. Those services operate under their own privacy policies. We are not responsible for their privacy practices, and we encourage you to review them.

15. Changes to This Policy

We may update this policy from time to time.

When we do, we will revise the "Last Updated" date at the top. Where a change materially affects how your data is used, we will notify you through the app before the change takes effect.

Continuing to use the app after a change takes effect means you accept the updated policy.

16. Governing Law and Language

This policy is governed by the laws of the Hashemite Kingdom of Jordan. The courts of Amman have jurisdiction over any dispute arising from it.

This policy is published in Arabic and in English. In the event of any conflict or inconsistency between the two versions, the Arabic version prevails.

17. Contact Us

Herfeh Support
Email: info@herfehworld.com
Company: شركة الفرجار للخدمات والتجارة / Compasses for Trade & Services LTD
Address: Building 23, King Hussein Business Park, Amman, Jordan